Navigating ADESA LiveBlock
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Last week, Tom Caruso shared the news that OPENLANE.com customers can now access ADESA LiveBlock and participate in live auctions. We are excited to share this service with them. But we also understand they may have questions about this new online tool. To help those who are new to ADESA LiveBlock easily and efficiently navigate...
Why the customer experience matters at dealerships
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The used car salesman stereotype usually depicts a rather unsavory character often on the lookout to take advantage of his next victim—I mean customer. It’s an unfair stigma that many dealerships in the retail automotive industry have worked very diligently to change. Fortunately for auto dealers, it looks like their hard work is beginning to...
Help ADESA and General Motors Sponsored Auctions end hunger
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When General Motors Chairman and CEO Dan Akerson announced that this week would be recognized as the “Team GM Week of Caring” in the United States, the great team at GM Sponsored Auctions looked to the remarking community to help support the initiative and join in the spirit of giving back. As a result, I’m...
Add-on the profits with accessory sales
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According to a recent survey conducted by AutoMD.com, eight out of 10 car owners say they plan to keep their current vehicle for at least the next 10 years. But when consumers do end up in the showroom, many look for accessories that enhance the protection, utility, convenience and performance of their new car. Your...
Why good car salespeople are key to dealership success
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It’s pretty common knowledge that a good salesperson can have tremendous impact within a dealership. Their ability to explain the product, manage relationships, listen to the needs of customers and provide solutions puts them in a unique category within dealer operations. However, a recent car buyer study has revealed that good car salespeople may be...
AuctionTrac Dealer mobile app now available
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I’m very excited to announce that the AuctionTrac Dealer app is now available for iPhone and iPad devices. The Android version of the app will be released in a few short weeks. After receiving plenty of great feedback and input from customers at conferences and live auctions, the AuctionTrac team has delivered a great product that...
New updates to ADESA OpenLane
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The ADESA OpenLane team is continually seeking out new opportunities to improve the buying and selling experience for our customers. To ensure that we build the best marketplace possible, our team is releasing regular updates designed to make information easier to locate while improving the overall functionality of the platform. Based on the feedback of...
Four ways managers can unlock employee potential
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We all know that happy employees equal happy customers. But to stay relevant in today’s workforce, you have to keep learning. So, I try to get my hands on as many tools as possible and then share them with my team. I recently compiled a book of my favorite excerpts—mostly tips from experts on how...
ADESA auctions providing award-winning customer service
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At ADESA, there’s nothing more important to us than providing top-notch customer service. The dedicated team members at each ADESA auction location strive to create a positive experience for each customer. We wouldn’t have it any other way, so we’re honored when others take notice of the hard work we put into taking care of...
