Overdrive by ADESA
Posts tagged "Dealership Customer Service"

Delight your dealership customers during the busy holiday season


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The year-end holiday season can be one of the busiest times of year for car dealerships. Balancing increased traffic and sales opportunities with focused customer service offers a challenge for every car dealership. Here are some tips for keeping customers delighted when their wait times may be longer, but when closing the sale and excellent...
Why the customer experience matters at dealerships

Why the customer experience matters at dealerships


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The used car salesman stereotype usually depicts a rather unsavory character often on the lookout to take advantage of his next victim—I mean customer. It’s an unfair stigma that many dealerships in the retail automotive industry have worked very diligently to change. Fortunately for auto dealers, it looks like their hard work is beginning to...