Overdrive by ADESA
Posts tagged "Tim Zierden"
A recipe for success: aligning departments to improve the customer experience

A recipe for success: aligning departments to improve the customer experience


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ADESA recently announced some changes to our internal reporting structure. The goal of these changes: further align our teams to provide the best customer experience possible. So, what does this really mean? It means I now have a great opportunity to connect with our e-business, customer-relationship management and inside sales teams. I joined ADESA in...
Is your dealership female-friendly?

Is your dealership female-friendly?


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Did you see the recent article in Automotive Social Network? We’d like to think things like this don’t happen anymore; unfortunately, they do. Considering that female buyers now account for 54 percent of car purchases in the United States and Canada, now’s a good time to review sensitivity training at your dealership. You can read...