ADESA recently announced some changes to our internal reporting structure. The goal of these changes: further align our teams to provide the best customer experience possible.

So, what does this really mean?

It means I now have a great opportunity to connect with our e-business, customer-relationship management and inside sales teams. I joined ADESA in 2009 to head the company’s first dealer services division. Since then, my team has been dedicated to supporting our dealer customers.

By bringing these additional departments into the fold, we will be able to further enhance the overall dealer customer service experience—both at auction and online.

I truly believe that a simple, consistent customer experience is best. And I look forward to working closely with all of these teams to share best practices and uncover additional ways we can be of service to our customers.