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Learn tips from ADESA on online wholesale buying and selling at the 2014 Digital Dealer Conference

Learn tips from ADESA on online wholesale buying and selling at the 2014 Digital Dealer Conference


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For some dealers, the idea of buying and selling cars online may seem like a daunting task. However, the technology supporting online auctions has become easier to learn, navigate and integrate into regular business operations. Once a dealer adopts a strategy that includes buying and selling online, their world of possibilities grows. Digital photos, vehicle...
Car dealers rock during 2014 National Auto Auction Week

Car dealers rock during 2014 National Auto Auction Week


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Last month, the entire ADESA team was thrilled to celebrate National Auto Auction Week 2014. For the past several years, we’ve recognized the weeklong event and thanked our employees, customers, friends and peers for their continued support the auto auction industry. We also use National Auto Auction Week as an opportunity to get creative and...
VIDEO: Find off-lease cars fast with ADESA DealerBlock

VIDEO: Find off-lease cars fast with ADESA DealerBlock


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One of the most frequently asked questions we’ve heard from customers over the past few months has been, “Where can I quickly find quality, off-lease vehicles for my dealership?” Luckily, our Dealer Sales and Services team has a great answer:  “ADESA’s DealerBlock provides car dealers quick and easy access to high-quality, off-lease vehicles. In fact,...
Knowing when to retail, wholesale can mean higher profits for car dealers

Knowing when to retail, wholesale can mean higher profits for car dealers


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Recently, I was asked to share my favorite tips on how car dealers can maximize retail and wholesale vehicle profits. The end result was the following collection of important best practices that dealers should implement and leverage in order to boost their bottom line. First, it’s important to note that there is no tried and...
Supporting the NIADA Foundation’s mission

Supporting the NIADA Foundation’s mission


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At ADESA, we regularly support a variety of causes, including industry organizations such as the National Independent Automotive Dealers Association (NIADA) Foundation. For the past two years, ADESA and its sister companies have supported the NIADA Foundation with a charity auction at the annual NIADA Convention and Expo. This year, the winning bidder, R. Allen...
Managing your dealership’s digital presence

Managing your dealership’s digital presence


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For many years, consumers turned to 1-800 numbers when they experienced issues with product or services. Companies typically favored these channels because they could assist customers one-on-one and away from public view. Essentially, companies were in control. Today, consumers have access to platforms where they can share their experience with the entire Web. Word-of-mouth marketing...
Looking forward to 2014 NADA Convention & Expo

Looking forward to 2014 NADA Convention & Expo


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I am very much looking forward to attending the NADA Convention & Expo, with this year’s event in New Orleans from January 24–27. The chance to connect with colleagues, friends and industry professionals is an invaluable and enjoyable experience every year. If you’re joining us for the 2014 NADA Convention and Expo, the excellent programming...
Delight your dealership customers during the busy holiday season

Delight your dealership customers during the busy holiday season


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The year-end holiday season can be one of the busiest times of year for car dealerships. Balancing increased traffic and sales opportunities with focused customer service offers a challenge for every car dealership. Here are some tips for keeping customers delighted when their wait times may be longer, but when closing the sale and excellent...
A recipe for success: aligning departments to improve the customer experience

A recipe for success: aligning departments to improve the customer experience


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ADESA recently announced some changes to our internal reporting structure. The goal of these changes: further align our teams to provide the best customer experience possible. So, what does this really mean? It means I now have a great opportunity to connect with our e-business, customer-relationship management and inside sales teams. I joined ADESA in...