Why the customer experience matters at dealerships
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The used car salesman stereotype usually depicts a rather unsavory character often on the lookout to take advantage of his next victim—I mean customer. It’s an unfair stigma that many dealerships in the retail automotive industry have worked very diligently to change. Fortunately for auto dealers, it looks like their hard work is beginning to...
ADESA and OPENLANE integration underway
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As you know, we recently acquired OPENLANE. Now, we are busy building one auction marketplace to serve the industry. I wanted to share with you where we are with the ADESA and OPENLANE integration and what you can expect in the coming weeks. First, ADESA and ADESA.com will become the place for customers to do...
Are your customers always right?
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The age-old question: are your customers always right? In a matter of speaking, they are…or they should be. Everyone knows it’s challenging to keep a smile on your face when dealing with a dissatisfied customer. I’ve found this might just be the best way to keep your cool…and your business. You can think of customers...
