Overdrive by ADESA
Posts tagged "customer service"
Saying “Thank You” with Dealer Appreciation Month

Saying “Thank You” with Dealer Appreciation Month


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To thank our customers for their business and show our appreciation for their support year-round, we designated October as Dealer Appreciation Month. Many of our auction locations hosted a variety of events and activities throughout the month to thank dealers for their business, including balloon drops, Halloween celebrations, hot apple cider and local charity fundraisers....
Cool Injected business book giveaway: Raving Fans

Cool Injected business book giveaway: Raving Fans


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As part of our Cool Injected business series, we’re sharing a few of our favorite leadership, technology, marketing and customer service books that can help add horsepower to your business. This week’s book is “Raving Fans.” For my book selection, I chose Raving Fans! A Revolutionary Approach to Customer Service by Kenneth Blanchard and Sheldon...
Why the customer experience matters at dealerships

Why the customer experience matters at dealerships


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The used car salesman stereotype usually depicts a rather unsavory character often on the lookout to take advantage of his next victim—I mean customer. It’s an unfair stigma that many dealerships in the retail automotive industry have worked very diligently to change. Fortunately for auto dealers, it looks like their hard work is beginning to...
ADESA and OPENLANE integration underway

ADESA and OPENLANE integration underway


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As you know, we recently acquired OPENLANE. Now, we are busy building one auction marketplace to serve the industry. I wanted to share with you where we are with the ADESA and OPENLANE integration and what you can expect in the coming weeks. First, ADESA and ADESA.com will become the place for customers to do...
Are your customers always right?

Are your customers always right?


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The age-old question: are your customers always right? In a matter of speaking, they are…or they should be. Everyone knows it’s challenging to keep a smile on your face when dealing with a dissatisfied customer. I’ve found this might just be the best way to keep your cool…and your business. You can think of customers...